Sean Meighan

Software => Xlights Setup => Topic started by: Robocrash on August 16, 2015, 11:40:38 AM

Title: Render hang
Post by: Robocrash on August 16, 2015, 11:40:38 AM

Hi guys,
Running into a problem with a buddy of mine....  XL4 is hanging when we try to render or save, XL hangs.  We need to crash XL4 at that point to recover.

Setup:
Laptop A:  running XL4.2.1
Laptop B:  running XL4.2.1
San Device 6804 - port 4 output DMX universe 13 to LOR CTB16


We're starting our models at Universe 13, channel 33 and then go from there on up.  We do this because we've got some legacy stuff that take up the lower universes and channels.

With laptop A all the hardware is working with testing and sequences.  With all legacy channels and hardware attached, everything works fine.  Can create or edit new sequences, render and save.

The problem comes when we try to create a new sequence starting on Laptop B.  On this laptop, we're starting at Universe 13, channel 33.  Setup is fine - channel testing works fine.  Model creation is identical to Laptop A.

Sequence creation works fine, but the system hangs indefinitely when we try to render or save.  Also, we can't open any working sequence from Laptop A to Laptop B, although I suspect this is a difference in models and layout issue.  It looks like its opening, but no data is present.

In thinking that maybe Laptop B was the issue, we re-created the same problems on a desktop computer with a fresh install of XL4.2.1.  We have the same hang when we try to create and save a sequence which starts at Universe  13.  Haven't tried the full model layout on the desktop yet.

Any ideas on what could cause XL to hang when the only real difference we can see is the start at Univers 13?

dave

Title: Re: Render hang
Post by: windsurf on August 16, 2015, 12:55:12 PM

I'm the "buddy" Laptop B, and here's a little bit more info.  We took the xLIghts directory and Show directory from the working computer (Laptop A).  Pasted into the Laptop B.  Ran the sequence and it worked flawlessly. 

Then, we deleted the setup for the networks not being used.  Same hang results.

Title: Re: Render hang
Post by: windsurf on August 16, 2015, 01:28:05 PM

One more piece of info.  We went through it step by step from a clean slate with no other information.
1.  Set Universe 1, Ch 1
Recreated layouts and basic sequence.  Rendered fine.  Played fine.
2.  Changed from Multicast to Unicast.
Rendered fine, played fine.
3.  Changed from Ch 1 to Ch 33 (still in universe 1)
Rendered fine, played fine.
4.  Changed from Universe 1 to Universe 13.  (still on Ch 33)
HANG ON RENDER

So, there was no universe 1-12 defined for any of this.  It appears it is hanging because we are starting with Universe 13.