Sean Meighan

Welcome => Latest xLights/Nutcracker software => Topic started by: StoneLoveLights on September 22, 2016, 06:27:46 PM

Title: xLights Nutcracker 49 Wont Launch
Post by: StoneLoveLights on September 22, 2016, 06:27:46 PM

I did some test sequences with xLights_Nutcracker_2016_40 and yesterday when I tried to start xLights_Nutcracker; the program failed to start.

I've decided to uninstall the program and the show directory and do a fresh install. At the end of the install the option to launch the application and to open the README file was highlighted; but only the README file had opened. I even tried double clicking on the desktop icon but xLights_Nutcracker_2016_49 wont launch.

Please help

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: Gilrock on September 22, 2016, 07:45:24 PM

If you can find the log file and post it that would be great.  Mine is found at this location.  You have to have hidden files and folders enabled to see the AppData folder.

C:\Users\Gil\AppData\Roaming\xLights_l4cpp.log

Also one user reported there was a Windows 10 update that broke xLights for him then next update 1607 fixed it.  You didn't mention what OS you are one because we work in 3 of them.

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: StoneLoveLights on September 22, 2016, 08:35:57 PM

I am running Windows 10.

Please find attached my log file.

Thanks

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: danozfw on September 23, 2016, 07:24:32 AM

There is a discussion on DiyChristmas about this issue. If you are using Windows 10 make sure you are updated to the latest Windows version 1607, that seems to fix the issue. To find your current Windows version go to Settings:System:About, or just check for Updates.
http://doityourselfchristmas.com/forums/showthread.php?44174-Win10-Critical-update-no-xLights (http://doityourselfchristmas.com/forums/showthread.php?44174-Win10-Critical-update-no-xLights)

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: Gilrock on September 23, 2016, 07:44:50 AM

Yeah that crash log looks exactly what the other user described.  Check your Windows 10 version.  Mine is 1607.

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: StoneLoveLights on September 23, 2016, 08:18:06 AM

Thanks Guys,

My device is up to date. Last checked: Today, ‏‎10:12 AM

OS Name   Microsoft Windows 10 Home
Version   10.0.14393 Build 14393
Feature update to Windows 10, version 1607

xLights still Wont Launch

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: Gilrock on September 23, 2016, 08:44:46 AM

Well I'm about to walk out the door heading to CA.  It's crashing near a couple spots where we try to access the registry to look for your stored settings.  Maybe you should speak up in that other thread and see if that user that fixed his own problem has any ideas.  Only he knows all the other steps he did to fix it.

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: drlucas on September 23, 2016, 05:06:22 PM

Not sure this will be any help..uninstall xlights. Reboot. Install xlights. Cross fingers.


Sent from my iPhone

Title: Re: xLights Nutcracker 49 Wont Launch
Post by: StoneLoveLights on September 24, 2016, 04:06:44 PM

Quote from: drlucas on September 23, 2016, 05:06:22 PM

Not sure this will be any help..uninstall xlights. Reboot. Install xlights. Cross fingers.


Sent from my iPhone

I did the above ... didn't work; Then did system restore and that worked.

Thanks Guys!