Sean Meighan
General => The Water Cooler => Topic started by: babybear on January 01, 2017, 05:56:49 PM
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Yep here we go again. I have been ordering lights from Ray Wu for the last 3 years. Today was no different. I place my order call my CC company to tell them about my order so nothing goes wrong. This time Aliexpress cancels my order wanting pixs of my driver license , my CC and a CC statement. Ok maybe if this was my for first order but its not. So Roger got my order for 3000 bullets and a few other things I found off Amazon. Am I the only one with this kind of luck or is this normal.
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Why not use PayPal?
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I don't know what's going on with AliExpress. My wife had the same issue trying to order something completely unrelated. She wouldn't provide the info they requested so they cancelled the order. So I ordered it and it went through just fine because I order AliExpress all the time.
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Yep here we go again. I have been ordering lights from Ray Wu for the last 3 years. Today was no different. I place my order call my CC company to tell them about my order so nothing goes wrong. This time Aliexpress cancels my order wanting pixs of my driver license , my CC and a CC statement. Ok maybe if this was my for first order but its not. So Roger got my order for 3000 bullets and a few other things I found off Amazon. Am I the only one with this kind of luck or is this normal.
Isn't it better to order from Roger anyway? From what I understand, he's selling Ray's stuff. I would much rather support someone state side.
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You are right Lesson learned on my side. I was just looking for some 40mm 6led round disk but I can fix the ones I have. I use 50 on my mega tree star I close my account at Ali.
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When I order from Ray I skip Ali Exp completely. Been doing it for several years with no problem at all.
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I also order directly thru Ray. Four years, 17,500 ws2811 pixels, some bullets, some square, some technicolor, probably more like 20,000 if you count what I've sold... hundreds, maybe thousands of extension cables and pigtails. Never an issue. I hate Ali but love what Ray does for me.
Louie
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It is always best to use email to Ray when ordering and use paypal for the financial end. I've done that for the last 4 years without issue.
Phrog - Roger uses Paul Zhang or Zang.
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Phrog - Roger uses Paul Zhang or Zang.
Roger told me he has received from Ray and Paul. When I asked it was in reference to P10 panels. He said both outsource to multiple suppliers.
James
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It is always best to use email to Ray when ordering and use paypal for the financial end. I've done that for the last 4 years without issue.
I have also done this for years as the shipping will be less in the quote that Ray sends back to you. I have never had a problem doing it this way and Ray has been great to respond and ship.
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I did E-mail him for a quote but he put the quote back out on Aliexperss. I had no idea that I could pay him direct. The E-mail I got back from him today I guess He also is having a difficult time getting paid from Ailexpress. So if one does use him I guess you need to spell it out you want to pay direct via paypal.
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Yup, had the same thing happen when I ordered through AliExpress last month. Ray had me Paypal him the money and I got the order in about 10 days.
Everything looks good so far.
Mark
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I did E-mail him for a quote but he put the quote back out on Aliexperss. I had no idea that I could pay him direct. The E-mail I got back from him today I guess He also is having a difficult time getting paid from Ailexpress. So if one does use him I guess you need to spell it out you want to pay direct via paypal.
Just a general FYI, whenever you ask Ray for a quote, and he sends you an invoice, it will have his PayPal address on it. No need to involve Ali ever.
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Ali puts the money in escrow until you confirm the order, right?
I know everyone says they have success, but with paypal is there any help is there is an issue?
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and if you never confirm the order? You have no worries with Ray. I had some strips that the silicone tube cracked/split after a year. I sent him pictures not expecting anything but he sent 3 new replacement rolls.
he never sent me a quote just put it out on his site. He has a spot for quotes in the middle of his product listing.
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and if you never confirm the order? You have no worries with Ray. I had some strips that the silicone tube cracked/split after a year. I sent him pictures not expecting anything but he sent 3 new replacement rolls.
he never sent me a quote just put it out on his site. He has a spot for quotes in the middle of his product listing.
Just placed my first (small) order with him. I didn't ask, but he sent me the link to pay via Ali. I see it's giving him 12 days to ship.
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Following
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Have not experienced similar issues ordering from Ray Wu's store.
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The mistake people make is looking at the cost on Aliexpress to buy a quantity of 1. If load up a big order you end up with pretty much the same discount as the quote you are going to get from Ray. Everyone says they save on shipping but when anyone actually lists what they ordered and the cost I've gone on and modeled it and got the same or better price. So quit being cheapskates tying up Ray's time trying to save $5 on shipping. There are advantages of ordering via Aliexpress. One is that Ray will ship to you earlier because the order can time out if he doesn't. I also like to be able to look back at my order history which is saved on the website.
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Ok a quick follow-up
So when I ordered my lights Aliexpress canceled my order. They wanted proof of me. they wanted a copy of my license, CC, and CC statement. I filled out the form explaining how pissed I was as I have been ordering from them/Ray for 3 years now and no way in hell I would sent them that Information. The form could not be sent with out a pix in the boxes. I used pix of my x-mas display. After I Sent it I closed my account. This morning I get an e-mail saying they were able to validate my transaction and now can start placing orders. What a scam if pictures of my house was good enough.
As for the discount its not for many items for the same as aliexpress figures that. Its when you have many single items One, one and one. My order would have been 100.00 in difference.
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Has anyone told Ray what is going on?
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Yes I have sent a very detailed e-mail going over all that had happened to me. Thats when he sent an seperate invoice away from Aliexpress. then he went on saying he is also having Issues getting paid by Aliexpress. There are issues on both sides of the coin.
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I would e-mail Ray with what you just told us and get his response. You seem to really be off in the weeds with this process. I only used Ali on the first order with Ray back at least 6 years ago and have been direct ever since.
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Just for your information, I emailed Ray this morning with an order, he has already responded and has been paid via paypal. No problems, I expect to have what I ordered by next week latest. I don't use Ali.
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Cool tell us exactly what you ordered and the cost so we can compare what you saved.
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10 Strings - 250.00 - 100pcs DC12V 12mm WS2811 led smart pixel node,with all color wire(20AWG),IP68 rated
75 Sets - 37.50 - 3 Core White Waterproof pigtail,20cm long each;male and female;male connector's diameter:13.5mm
15 pairs - 4.50 - 2 Core White Waterproof pigtail,20cm long each;male and female 13.5mm diameter
1 50m/lot - 24.00 - 3pin RGB 18AWG cable for led pixel module
15 - 8.00 - lot 3 Core BLACK Waterproof pigtail,50cm long each;male and female;male connector's diameter:13.5mm
10 - 6.00 - 2 Core White Waterproof pigtail,50cm long each;male and female 13.5mm diameter
Total $330.00 Plus FexEx Shipping of 105.00 Total $435.00
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So for $12 more I could order immediately without talking to Ray and have a nice itemized order history, pressure on Ray to ship to with a deadline, and he doesn't get paid till he makes good on delivery. I'm all for saving money but it's gotta be worth my time. When I want to order I don't want to wait for someone to respond to an email and then worry that he copied my email down correctly. It's like special ordering at Burger King. When you deviate from the menu that's when problems happen. By the way your prices add up to $303.00 not $330.00 so if the cost was really $408 then that would be a difference worth considering.
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Funny, I get $330.00 also.
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Funny, I get $330.00 also.
Sure after he edited the first line from $225 to $250.
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I made a comment earlier about ordering direct from Ray using PayPal and had something else i wanted to throw into the discussion. Since day one, i have always ordered my pixel strings with pigtails attached and those weren't available in Ray's Ali store until roughly a year ago. I have never understood the desire to waste time soldering your own pigtails to save what amounts to usually around 40 cents per string... i also tend to order a good amount of custom spaced products from Ray for some reason. I guess I'm particular (aka difficult).
Louie
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Ray has carried Pixel strings with pigtails attached for several years. He used to call them 'Sandevices' strings, now he calls them 'Falcon' strings........ 8)
Just for a general FYI, Ray can produce just about anything you want in the way of Pixels or Pigtails. 3 Color, Black or White color wire, any bulb spacing, pigtails (your choice of length) attached or not. Just be very specific when you ask for a quote. And above all else, be polite. He responds very well to good manners, so you probably don't want to ask him 'whatcha got'. ;D
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All I'm saying is that, in 2012 when i started asking him for strings with pigtails, they weren't in his store so i had to request them from him. I'm sure at some point there were enough other smart (or lazy) people like me out there and he started putting them on his site. Regardless, him and i have developed a great relationship after an insane amount of money thrown his way, and i enjoy emailing with him. I've sent him pictures of the display and links to video and he seems to enjoy that. Anytime i need something quick, i get it. I'm not sure i could get the same thing if i didn't email with him direct and frequently.
Louie
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All I'm saying is that, in 2012 when i started asking him for strings with pigtails, they weren't in his store so i had to request them from him. I'm sure at some point there were enough other smart (or lazy) people like me out there and he started putting them on his site. Regardless, him and i have developed a great relationship after an insane amount of money thrown his way, and i enjoy emailing with him. I've sent him pictures of the display and links to video and he seems to enjoy that. Anytime i need something quick, i get it. I'm not sure i could get the same thing if i didn't email with him direct and frequently.
Louie
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Absolutely right! Does he call you Mr. Louie? (I'm Mr. Randy)
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He seems to be more formal and calls me Mister Louis... ;)
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Nice. I just get Mr. Ryan - but I only order about a grand a year of product.
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You should make him call you Dr. Ryan like in all the Tom Clancy books/ movies.
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Well technically my name is Douglas Ryan Lucas so DRLucas isn't too far off :-)
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So, I placed my order with Ray on 12/29. He sent me a link to AliExpress to pay. Didn't ask for a particular payment method.
He emailed me letting me know the items shipped. I just received an automated call from DHL letting me know I have a package on the way and call provided me with a tracking number. That's cool.