Sean Meighan
Software => Bugs in xLights/Nutcracker => Topic started by: rposgood on January 31, 2018, 09:46:24 PM
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I have experienced numerous crashes today with both version of xlights. Crashes seem to happen when trying to select multiple elements within sequence. Cannot consistently repeat but action on failure seems consistent. Status on crash is program becomes non responsive and must be manually closed.
I am attaching the latest log file. I see the time stamp does not match my local time. Please advise if additional files would help.
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Update:
Crashes still happening. Logs show nothing new. Can recreate fairly consistently. When attempting to highlight and select more that one effect in a sequence a few of the slide bars (color, cycle count or whatever effect is selected start darting back and forth and then I get the non-response hang. Have uninstalled xlights and reinstalled 64 bit version. Same issue.
Windows 10/home 64 bit
Checked Windows Event and security logs and only generic failure info recorded. Nothing specific or actionable.
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Can you video it happening maybe we can then reproduce it.
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I have installed OBS and will try to get a video going soon.
In the mean time, I have attached a file that captured something on the latest crash. I tried researching it but came up emp.
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I am not getting any crash reports but my XL is "stopping" with the blue circle--I have to close out of XL when this occurs. Only happens after I have played some of the sequence with timing tracks showing up in the sequencer. Does not happen if I have just opened up XL and have not played any of the sound yet. Also does not happen if I do not have timing tracks showing up in the sequencer panel.
Posted a short video--I was never able to select the effects at the bottom of the screen in this example--got the blue circle and had to close out of XL. This is typical of what I am seeing across a few different sequences.
i'm running .5 on a W10 laptop.
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I am not getting any crash reports but my XL is "stopping" with the blue circle--I have to close out of XL when this occurs. Only happens after I have played some of the sequence with timing tracks showing up in the sequencer. Does not happen if I have just opened up XL and have not played any of the sound yet. Also does not happen if I do not have timing tracks showing up in the sequencer panel.
Posted a short video--I was never able to select the effects at the bottom of the screen in this example--got the blue circle and had to close out of XL. This is typical of what I am seeing across a few different sequences.
i'm running .5 on a W10 laptop.
Very similar issue to mine. Does your screen (at the top) say (Not Responding)? If you could check your event log under application, I would be curious to know what error is logged.
Thanks
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I think I found the error log. Here is an error that was logged one of the times xlights hung on my tonight.
Yes I am getting "not responding" at the top of the screen when it hangs.
Does the info below help at all? This is not an area with which I am familiar at all....
The program xLights.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2d8
Start Time: 01d3a3ab08a2f05f
Termination Time: 57
Application Path: D:\1Nutcracker-Xlights\xLights\xLights.exe
Report Id: 282005be-0977-488b-8162-324430de9507
Faulting package full name:
Faulting package-relative application ID:
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Here is an XML file from the error log. Not sure what is useful and what is not useful...
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-12T02:43:00.671217300Z" />
<EventRecordID>2715</EventRecordID>
<Channel>Application</Channel>
<Computer>danj</Computer>
<Security />
</System>
- <EventData>
<Data>xLights.exe</Data>
<Data>0.0.0.0</Data>
<Data>2d8</Data>
<Data>01d3a3ab08a2f05f</Data>
<Data>57</Data>
<Data>D:\1Nutcracker-Xlights\xLights\xLights.exe</Data>
<Data>282005be-0977-488b-8162-324430de9507</Data>
<Data />
<Data />
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
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Can you package your sequence and send it to me.
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Will do Keith--tonight. At work right now....
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Can you package your sequence and send it to me.
Here is mine Keith.
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Here are mine too. I went ahead & uploaded the RGBeffects & network files too in case needed.
THANKS KEITH.
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Can you package your sequence and send it to me.
Here is mine Keith.
I am not seeing an issue using .5
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Here are mine too. I went ahead & uploaded the RGBeffects & network files too in case needed.
THANKS KEITH.
I also cant reproduce the problem with .5 from yours. Your video is kind of short and so I just dont know if i missed something or the audio is important.
If I cant reproduce it I cant fix it.
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Keith
I do not see the "hangs" when I select an effect without having previously played the music in the sequencer--regardless of whether the timing marks' vertical lines are displayed in the sequencer.
I also do not see the "hangs" when I select an effect without the timing marks' vertical lines displayed on the sequencer, even if I have previously played music in the sequencer.
I do see the "hangs" when the sequencer has timing marks' vertical lines displayed AND after having played music in the sequencer. This combo (timing marks' vertical lines displayed & having played music) is when the hangs occur.
I'll do another video tonight with a little better narration--I'll make sure I show what "good" looks like (no hangs) and will do my best to clearly narrate a "hang". I have found it tough to provide a good narration of the "hangs" because they kind of happen fast when you are trying to select an effect!!
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The way I troubleshoot is try to isolate the problem to as small as possible. Have you created a brand new sequence and dropped just one effect and a couple timing lines and been able to reproduce the issue?
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I tried exactly what you describe. I played the song. Stopped it and did a bunch of selection both with and without timing marks. No hangs.
Sent from my iPhone using Tapatalk
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Gil--good idea. I tried what you suggested--setup new sequence dropped two effects on a few props, set some manual timing marks, then played the sequence music and got the hang as is the case with other sequences. I had tried another sequence as a troubleshooting step and I got the hang on that one too.
Here is a bit longer video that shows the sequence not hanging when selecting effects under the "good" conditions shown in my earlier post, then hanging when selecting an effect with timing marks showing up in the sequencer panel and after having played the sequence music in the sequencer.
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I dont have your audio file so I had to substitute in one.
I opened the sequence. Selected one of the timing tracks. Played the sequence. Stopped the sequence and then selected a bunch of cells including some effects ... no hang.
The big thing that looks odd about your video is the selection does not seem to happen exactly where your mouse is ... it seems to be below your mouse ... that is something which i suspect may be part of the problem but I cant seem to reproduce that.
Tell me more about your machine, operating system, 32 vs 64 bit xLights, Is this a common problem in other apps? Can you try it on another monitor?
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Thanks again Keith. I am using a two year old Dell Alienware 17R3 laptop. I do not have similar problems with any other apps. I can connect a monitor to the laptop and see if that makes a difference.
I attached the audio file to this post.
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Are you runing your monitor (laptop screen) at native resolution?
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Not sure how to answer that. The setting is whatever the laptop default was when I got the machine.. On the display settings panel, the resolution is "3840 x 2160 (recommended)". In devices panel, monitor properties is "generic PnP monitor" with display adapters intel HD graphics 530 and NVidia GeForce gtx 970m. Not sure if that is the answer to your question though.
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Well your sequence works great on my desktop.
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Is there perhaps some video setting (or maybe driver update...?) or other setting I could change on my laptop that might resolve this issue with my machine? Thanks!
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Well your sequence works great on my desktop.
I have been crashing multiple times tonight. I can see that it is some how tied to pressing pause during my song playback. If I hit stop I do not crash. It is not every time but many times. I have attached a video of it happening.
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Well your sequence works great on my desktop.
I have been crashing multiple times tonight. I can see that it is some how tied to pressing pause during my song playback. If I hit stop I do not crash. It is not every time but many times. I have attached a video of it happening.
Sorry I wasn't talking about your sequence. You're thread got hijacked so I got confused and was looking at someone else's sequence.
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Well your sequence works great on my desktop.
I have been crashing multiple times tonight. I can see that it is some how tied to pressing pause during my song playback. If I hit stop I do not crash. It is not every time but many times. I have attached a video of it happening.
Sorry I wasn't talking about your sequence. You're thread got hijacked so I got confused and was looking at someone else's sequence.
I Understand. We both have the same issue. I don’t know if the video I provided helps but more info is always better.
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Unless we can cause it on our machines its very rare that just seeing a video of a crash is going to help us.