Sean Meighan

Welcome => Do You Need Help? Post it here => Topic started by: zazy2 on October 06, 2021, 06:59:06 AM

Title: Error when trying to download a model
Post by: zazy2 on October 06, 2021, 06:59:06 AM

I am trying to download the GE Spooky Tree B model but, I keep getting an error: Failure loading custom model. Any help would be greatly appreciated.

thanks.

Title: Re: Error when trying to download a model
Post by: meman on October 11, 2021, 05:31:17 PM

I'm seeing similar issue today. The model downloads have always worked for me in the past, but now I'm getting "Unable to retrieve any vendor information". Wondering if the website Xlights is pulling the vendor models from is unreachable for some reason. 

Title: Re: Error when trying to download a model
Post by: Gilrock on October 12, 2021, 12:25:48 PM

Only thing I can suggest is trying the option I believe under Tools to purge the vendor cache or download cache whatever its called.  Other than that usually its on the vendor to keep the data up to date and working.