Transferring Profile from PC to Mac and Output Issues

[Demmdude]

Hey guys!

So I programmed a light show on my PC (Windows 10) for a client who uses a Mac (OS X) and we cannot get the show to play on a Holidaycoro Actidongle #53.  Here's what is going on:

-I sent my client the xlights_networks and xlights_rgbeffects along with the xml sequences and he used the network and rgb effects to set up the profile
-I configured the Setup>Network>DMX> Actidongle and Layout>Models on my pc and it works fine on my end
-The layout I made shows up in the layout window but when the sequence is played back, the Model and Effect Preview windows will not display what has been sequenced
-The dongle shows up on my clients Mac and when the Test function in xLights is opened and we attempt to do an RGB test, nothing happens
-When I transferred over the xlights network and rgb effects files onto other pc's I have, everything works fine.

So what am I doing wrong?  Do I need specify the port as "Not Connected" on my end so when I send the profile to the client his Mac can identify the correct port?  I'm at a total loss since I know nothing about how Mac systems work.

Any help is greatly appreciated.  Thank you so much in advance!

[keithsw1111]

Did he render and save?  Did you use package sequence to ensure you didn’t miss any files.

[Demmdude]

Yes I’ve had him render and save. And yes I have packaged the sequence.

[keithsw1111]

He will almost certainly need to change the com port.

[Demmdude]

I had him try changing the port to SOC (which was the only available port that showed in the port drop down menu) and still no output.