Hey guys!
So I programmed a light show on my PC (Windows 10) for a client who uses a Mac (OS X) and we cannot get the show to play on a Holidaycoro Actidongle #53. Here's what is going on:
-I sent my client the xlights_networks and xlights_rgbeffects along with the xml sequences and he used the network and rgb effects to set up the profile
-I configured the Setup>Network>DMX> Actidongle and Layout>Models on my pc and it works fine on my end
-The layout I made shows up in the layout window but when the sequence is played back, the Model and Effect Preview windows will not display what has been sequenced
-The dongle shows up on my clients Mac and when the Test function in xLights is opened and we attempt to do an RGB test, nothing happens
-When I transferred over the xlights network and rgb effects files onto other pc's I have, everything works fine.
So what am I doing wrong? Do I need specify the port as "Not Connected" on my end so when I send the profile to the client his Mac can identify the correct port? I'm at a total loss since I know nothing about how Mac systems work.
Any help is greatly appreciated. Thank you so much in advance!