issues with san devices e6804 and lights not lighting with sequence

[hookmanbeme]

i am brand new to xlights and I was able to get the e6804 to be seen in xlights and the light on it is green so the connection is good but when I play through a song for a sequence the lights do not ever change.   I am on version 5 of the firmware for the 6804 and I am using multicast e1.31.   Any ideas would be helpful.   Thank You.

[Rudy B.]

Screenshots of the 6804 setup page and of the controller setup in xlights would be helpful.

[hookmanbeme]

Here they are.   

[Rudy B.]

Are you trying to play from the sequencer? If so, have selected the "Output to Lights" (light bulb) on the top menu bar?

[hookmanbeme]

Yes I did select the output to lights but still I am not getting any lights to show.

[hookmanbeme]

So I was able to get the device to communicate but the lights still do not light.   I set the device to unicast and that appears to be allowing packet flow but lights are not working. I am getting sequence errors on the device.

[Rudy B.]

Do the lights work when running test mode on the controller?
How are you connecting to the controller (hardware)?
How about a screenshot of the the controller output page.