Author Topic: New laptop crashes everytime  (Read 478 times)

Offline RyanGravesTK420

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New laptop crashes everytime
« on: September 12, 2021, 03:56:41 PM »
1st time asking for help here, not sure of what to include. Hope this is a good start.

  New laptop running windows 10 . Running xLights 2021.28, also ran 2021.24 and 2 ea other versions with no luck, Program usually crashes within 7 minutes of opening a sequence. Does not crash using Xschedule. 
Turned off windows defender and McAfee firewalls with no help. turned off Wi-Fi, battery/power saver, screen saver, sleep mode and is only open program running, no fix. Not sure what else to try.

Also, ctrl-alt=del will not close program , have to hold power button down to restart.

Not sure if any of this info is needed

Edition   Windows 10 Home
Version   20H2
Installed on   ‎9/‎7/‎2021
OS build   19042.1165
Experience   Windows Feature Experience Pack 120.2212.3530.0
Device name   LAPTOP-1IH9RJUJ
Processor   11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   2.42 GHz
Installed RAM   16.0 GB (15.6 GB usable)
Device ID   90EF63B8-0307-4B28-BD4F-438F4C0F8203
Product ID   00356-02379-78469-AAOEM
System type   64-bit operating system, x64-based processor
Pen and touch   No pen or touch input is available for this display

SSID:   Fios-0YBZX-5G
Protocol:   Wi-Fi 5 (802.11ac)
Security type:   WPA2-Personal
Network band:   5 GHz
Network channel:   157
Link speed (Receive/Transmit):   390/390 (Mbps)
Link-local IPv6 address:   fe80::dce4:627:4963:e379%17
IPv4 address:   192.168.1.152
IPv4 DNS servers:   192.168.1.1
DNS suffix search list:   fios-router.home
Manufacturer:   Realtek Semiconductor Corp.
Description:   Realtek RTL8821CE 802.11ac PCIe Adapter
Driver version:   2024.0.10.220
Physical address (MAC):   5C-61-99-39-4F-BB


Thanks
Ryan

Offline allknowing2012

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Re: New laptop crashes everytime
« Reply #1 on: September 12, 2021, 05:33:50 PM »
Usually a video card driver issue .. find out the make/model of the video card and update that from their website.

Offline RyanGravesTK420

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Re: New laptop crashes everytime
« Reply #2 on: September 12, 2021, 07:08:06 PM »
Updated drivers. was able to work for 20 minutes until crash.

Offline keithsw1111

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Re: New laptop crashes everytime
« Reply #3 on: September 13, 2021, 05:21:05 AM »
There is nothing useful in those logs. It shows you running 2020.39 on 2021-09-12 11:35

and then 2021.28 20 seconds later. That instance does not crash before you package the logs.

I need logs during a crash to do anything.