Order 821 made on 8-27-17

[bpducman]

I have purchased the sup and lms a week ago. I think it is going to take Sean or Lilia to answer this.

[keithsw1111]

I am pretty sure it doesn't need Sean or lilia. The way to solve this is first of all to know what folder the images are meant to be in relative to your show folder. Create that folder. Now create a new sequence and import the sup file being sure to put the images in the folder you just created. Make sure you get the base name the same as Lilias as well. Now open lilies sequence and hopefully the images will link up

[neil]

When importing the SUP file it will ask you to create a folder to put the images in.  import effects, select the sup file, select which model you want the effects to load on, then select a folder for the images to go into. 

[neil]

Ok, finally got to reloading the sequence and indeed your are right , where are the images for megatree2, Sean?

[keithsw1111]

Are they not the same images from the sup file ... possibly imported a second time with a different name.

[neil]

yes it does look like they are the same images from the sup file with a slightly different name. so the answer is to find the images and copy them to a different folder or just link to them instead. it is going to take some work though finding the right image in the megatree2 and renaming them. this could probably easy to do using notepad++ rather than clinking on every image an browsing for it. As the images are copywrite from the holidayseqeunces then they would not be able to to be added to the package that Lilia distributes. maybe Lilia can verify that you do have a license for the holidaysequence and send you the images folder that she had extracted for megatree2. 

[keithsw1111]

Why not just import the sup again with the right name.

[neil]

Yes that would be an option, except that for some reason Lilia did not entirely mirror the 2 megatree's only a subset of the png's. so they actually have different effects going on.