2018.1 xlights crashing

[Bartlettguy67]

I downloaded the 2018.1 Xlights last night and it’s failing to open.   Anything past 2017.44 will not open for some reason.

I’m running windows 10.

What could be the issue.

[keithsw1111]

Crash logs?

[jnealand]

Are you trying to run the 64 bit version on a 32 bit computer?

Win 10 works fine for me and lots of others.

[Bartlettguy67]

This is from the crash log.

Log Name:      Application
Source:        Application Error
Date:          1/11/2018 6:41:00 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-0GSMQ13
Description:
Faulting application name: xLights.exe, version: 0.0.0.0, time stamp: 0x5a4e97df
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x8274fd8b
Exception code: 0xc0000005
Fault offset: 0x000000000002c8d0
Faulting process id: 0x3240
Faulting application start time: 0x01d38b3e01b8c410
Faulting application path: C:\Program Files\xLights\xLights.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 6ce2dbe0-7e0b-4187-a097-1e8ac80e1fec
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-01-12T00:41:00.227745300Z" />
    <EventRecordID>1403</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-0GSMQ13</Computer>
    <Security />
  </System>
  <EventData>
    <Data>xLights.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>5a4e97df</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.15063.608</Data>
    <Data>8274fd8b</Data>
    <Data>c0000005</Data>
    <Data>000000000002c8d0</Data>
    <Data>3240</Data>
    <Data>01d38b3e01b8c410</Data>
    <Data>C:\Program Files\xLights\xLights.exe</Data>
    <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
    <Data>6ce2dbe0-7e0b-4187-a097-1e8ac80e1fec</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[keithsw1111]

That is not one of our crash logs. If you can’t find a crash zip file can you get far enough to package up your logs using the tools menu?

[Bartlettguy67]

That's the issue.  It won't open Xlights at all.

What's the name so of the file in the xlights folder that I might can locate the crash log?

[Gilrock]

If you aren't starting there won't be a crash file so you would need to track down the log file.
Mine is located here:
C:\Users\Gil\AppData\Roaming\xLights_l4cpp.log

[Bartlettguy67]

Thanks Gilrock,

I've attached a zip file.  Today's try is going to be at the bottom when it's opened.

[keithsw1112]

So it seems to be hanging

2018-01-11 19:58:34,546 7384 log_base [DEBUG] Backup completed.
2018-01-11 19:58:34,623 7384 log_base [DEBUG] Loaded network config C:\Users\russe\Documents\Christmas 2015\xlights_networks.xml

Can you send us the xlights_networks.xml, keybindings and rgbeffects xml files.

[Gilrock]

If you could zip up the xlights_networks.xml, xlights_rgbeffects.xml, and xlights_keybindings.xml files I can see if I can find an error opening them.

You can always backup your show directory and remove those 3 files and xLights will open and create them but everything will be blank like you are just starting out.  But that at least shows it will start and its a problem in one of those files.

[keithsw1112]

If that doesnt work try starting xlights from a cmd shell with the /w switch ...

"c:\program files\xlights\xlights.exe /w"

[Bartlettguy67]

I've attached the three files.

Thanks for everyone's help.

[keithsw1112]

Your rgbeffects file is essentially empty. If you were to delete it and reopen xLights it would be no worse than it already is. If you were expecting to see models in the file I would be noting its size and then go back through your backup folders until you find one significantly larger than it currently is and copy that into your show directory and try again.

[Bartlettguy67]

I tried that and it still will not open. 

The most current one that I can download and work is the 2017.44.

[keithsw1111]

Did you try the /w suggestion