Author Topic: Crash when trying to install2019.X  (Read 1038 times)

Offline worksopian

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Crash when trying to install2019.X
« on: June 21, 2019, 11:56:18 AM »
Previously posted on Facebook
I know XLights isn't at fault, but since a total Windows 10 reinstall the latest version I can install is 2018.59. As soon as I try to install any of the 2019 releases, windows crashes and reboots.  I thought I had seen that someone else had the same issue but cannot find it here or on Facebook,cany help would be gratefully received.
Fenton, Michigan

Offline keithsw1111

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Re: Crash when trying to install2019.X
« Reply #1 on: June 21, 2019, 04:00:25 PM »
While there is some oddness in these logs it looks like you started and closed .25. Maybe you could describe the problem instead of assuming we can magically tie this to some other post in another place and work out what is going on.

Offline worksopian

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Re: Crash when trying to install2019.X
« Reply #2 on: June 21, 2019, 07:04:51 PM »
While there is some oddness in these logs it looks like you started and closed .25. Maybe you could describe the problem instead of assuming we can magically tie this to some other post in another place and work out what is going on.
My humble apologies Keith, the issue i am having is that following a complete format and reinstall of windows 10, I have been unable to get any of the 2019.X versions of Xlights to load. I can download the program and click to install but as soon as I clear the certificate warning from windows and tell it to 'Run Anyway', the screen immediately goes black and the system reboots.
The previously attached log was requested by you in answer to my Facebook post a couple of days ago.
My system consists of an Intel Core I7 6700K CPU, an EVGA GTX970 GPU and 16gbs of DDR4 Memory on an Asus Z190 S motherboad. All the latest drivers have been installed.
Regarding .25 I did start it, but it closed itself in the manner previously described.
Thanks for taking a look at this for me.
Fenton, Michigan

Offline allknowing2012

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Re: Crash when trying to install2019.X
« Reply #3 on: June 22, 2019, 07:38:22 AM »
Could it be video drivers? If you just reinstalled windows perhaps you need to get some new windows drivers?

Offline keithsw1111

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Re: Crash when trying to install2019.X
« Reply #4 on: June 26, 2019, 04:17:41 AM »
So that does not sound like us at all. You are crashing when trying to run the install program. That has to be environmental.

Offline worksopian

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Re: Crash when trying to install2019.X
« Reply #5 on: June 26, 2019, 08:49:29 AM »
So that does not sound like us at all. You are crashing when trying to run the install program. That has to be environmental.

I think I may have the issue fixed (finally) and also am pretty sure that I know the source of the issue. I was able to install by using 'Run as administrator' the issue, I believe is the Asus AI suite software that came with the motherboard does not like the latest windows updates.
After uninstalling AI Suite and running a 'clean boot' I was able to install XLights 2019.30.

Thanks for all you do Keith!
Fenton, Michigan