Sean Meighan

Software => Bugs in xLights/Nutcracker => Topic started by: Steamyrotter on August 21, 2015, 12:36:12 PM

Title: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 21, 2015, 12:36:12 PM
Small irritating bug...

When trying to move models around the layout screen in 4.2.2.
Every time I click on a model, or part of, I am getting :-

19:31:13: Couldn't retrieve information about list control item 9.
19:31:13: Couldn't retrieve information about list control item 9.
19:31:13: Couldn't retrieve information about list control item 0.
19:31:13: Couldn't retrieve information about list control item 0.
19:31:13: Couldn't retrieve information about list control item 0.

Doing the same in 4.2.1 works with no error....

All single models, and majority of single channel, and no model groups set up.......

Can close the error box and carry on but it pops up on each click.....

Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: JonB256 on August 21, 2015, 12:57:48 PM
In the layout window, after you clear the error message, do you click the Save choice (right under Model).

That "should" rewrite your model data and clear the error.

I just clicked through 15 different models and never got an error like that. Some were single channel.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 21, 2015, 01:29:52 PM
Hi

Just did a clean install of 4.2.2 and tried that. (Had gone back to 4.2.1 as was stable for me..)
Still get the error, but initially on the 3rd move!!, then every time after.

Tried a save and error came up on next click...... So no change

Gone back to 4.2.1 again (and using same model file) and no errors!!!!!
Thought originally it was my model file, but it is OK on 4.2.1 so kind of rules that out???

Cheers

Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 21, 2015, 01:52:59 PM
Did we mention we had a new developer?  Time to welcome him to the club. :)
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 21, 2015, 01:58:45 PM
I read that somewhere.....


It is only a little irritation, but an irritation none the less.... :o
(the bug, not the new developer!!!)
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 21, 2015, 02:21:46 PM
Yeah but it's his changing causing it.  We warned him to be prepared for bug reports and new feature requests...
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 21, 2015, 02:50:54 PM
lol

Its all the fun of the job....



Or so i have been told........
 8)
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 22, 2015, 01:33:03 AM
Yeah but I just discovered a bug of mine that is a bad one.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: gerry on August 22, 2015, 05:26:44 AM
Yeah but I just discovered a bug of mine that is a bad one.

Nah -- I doubt that it affected many people. And reading your explanation , an easy mistake to make. Just blame testing :)

I have since used Morph quite a bit this last few days , but even if I had noticed anything wrong , I would have just blamed myself and adjusted it. It is good though , that someone was intricate enough to notice it now.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 22, 2015, 04:09:49 PM
As I am a newbie just used Morph last night.... Typical...  LOL

At least you spotted it and worked it out....  That's the main thing...
As I was told a while ago, if you don't get some things wrong then you are not actually doing anything.....


As an aside the original bug report is still prevalent in 4.2.3
I know that wasn't addressed under this rev but just for info...

Going to work with 4.2.3 as the morph issue is sorted.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: algerdes on August 23, 2015, 09:16:55 PM
Hey guys,
Please forgive me for jumping in here, but I'm gettting this "Couldn't retrieve information about list control item 0." as well.  Click "OK" and the message goes away, but move a model on the screen and it comes right back.

Anything you can send my way to stop this?

FYI - Already tried:  removed xLights, including deleting the directory.  Installed 4.2.3 - August 22,2015.
Try to move a model and here it is again.

Real hard trying to learn when the program is being persnickety.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: RoboMello on August 23, 2015, 09:38:00 PM
Hey guys,
Please forgive me for jumping in here, but I'm gettting this "Couldn't retrieve information about list control item 0." as well.  Click "OK" and the message goes away, but move a model on the screen and it comes right back.

Anything you can send my way to stop this?

FYI - Already tried:  removed xLights, including deleting the directory.  Installed 4.2.3 - August 22,2015.
Try to move a model and here it is again.

Real hard trying to learn when the program is being persnickety.
Try this, click on any model from your list only then you click on the model you want to move on the layout.
It worked for me.

Sent from my SAMSUNG-SM-G920A using Tapatalk

Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: algerdes on August 23, 2015, 10:14:20 PM
Not sure why, but it is working now.
I had shut down X/N and was headed to a horizontal position (very long day) when your message popped up.
Restarting X/N I clicked on one of the models in the list, then moved it on the layout.  It worked.
After that, I didn't have to click on ANY item in the list, but could move the models as I believe we should.

Thanks for the tip/work-around.  I'll use it very often.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: sean on August 24, 2015, 12:13:57 AM
We are working on a fix for this bug. "Couldn't retrieve info on item ...", next 1 to 2 days


Sent from my iPhone using Tapatalk
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 24, 2015, 03:52:57 PM
Cool

thanks for your good work

 ;D
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 24, 2015, 04:51:27 PM
Glad to see I was not dreaming.

and welcome to the pack down under 8)
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: nmiller0113 on August 26, 2015, 09:50:47 AM
Bug report here https://github.com/smeighan/xLights/issues/344
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 26, 2015, 10:00:50 AM
That bug is so yesterday's news...lol.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: sean on August 26, 2015, 10:03:09 AM
This bug was fixed in todays release, 4.2.4

thanks for being patient as we got it fixed.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 26, 2015, 12:22:27 PM
Sean & Gil

Just to confirm 4.2.4 has fixed my issue.

Many thanks for sorting.
Much appreciated


Cheers
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 26, 2015, 06:57:17 PM
Hi Gil     if you get a chance can you tell me what this is trying to tell me

Thanks
Brad

Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: dkulp on August 26, 2015, 07:35:17 PM

Your TEXT effects are strange.  They don't have any FONT strings in the font definitions.   Thus, I have no idea what it's doing while trying to render.   No idea how it got into a state where there isn't a font.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 04:00:50 AM
me either.

Thanks
Brad
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 05:45:35 AM
so here is another one from a back up. I open the sequence it appears to run fine. I need to make some changes but before I do I just tell it to save and it crashes. I can start XL over open the sequence and it runs fine, try to just save and crash. Is there something in the text report that would point me in the correct direction??

thanks
Brad
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Steamyrotter on August 27, 2015, 10:45:44 AM
I am now getting crashes after a save..   :(

It saves (most of) it and appears to crash on the joint between save and render..

Reload and can do approx 3 saves then it goes again.......

V 4.2.4
Win7 Ultimate
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 27, 2015, 11:17:25 AM
What does all that have to do with moving models on the layout screen?

Do you have Text effects?
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 11:44:20 AM
Nothing.

Would you like me to start a new topic?

No text on the zip I sent you 5:45 am today

Brad
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 11:54:25 AM
But I think I know where the issue is with this sequence. I have created a model group that controls 10 small trees as a group. When I edit that group out I can then save.

Can there be a conflict If the group is in place and individual effects are also in place?

Moving from one version like 4.2.1 to .2, then .3, then .4 and then back to .1 would that make a mess of things?

Brad
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: Gilrock on August 27, 2015, 12:00:43 PM
Yeah I'm not sure when I'd be able to look at any zip files so I haven't opened any of them.  95% of the time a user says the application crashes on exit I'm not able to reproduce it.  If you are going backwards I hope you didn't have any Morph effects.

There have been crash on exit issues for a long time and I don't believe any of the recent releases have made any changes that are causing them so going backwards isn't doing any good.  It just creates false ideas when you go backwards and it happens to work and then you think something is wrong with the new version.   It reminds me of playing Lotro where people had these theories of how you got better loot if you were standing on top of the chest when you opened it when in reality it was a random number generator giving the reward.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: dkulp on August 27, 2015, 01:07:42 PM
Nothing.

Would you like me to start a new topic?

No text on the zip I sent you 5:45 am today

Brad

Yes there is.   The crash is occurring  doing:

Code: [Select]
Thread: 9AC
    Rendering layer effect for frame 1360 of SFT-10, layer 0.
    BUTTON_Palette1=#FF0000,BUTTON_Palette2=#00FF00,BUTTON_Palette3=#0000FF,BUTTON_Palette4=#FFFF00,BUTTON_Palette5=#FFFFFF,BUTTON_Palette6=#400040,CHECKBOX_LayerMorph=0,CHECKBOX_OverlayBkg=0,CHECKBOX_Palette1=0,CHECKBOX_Palette2=0,CHECKBOX_Palette3=0,CHECKBOX_Palette4=0,CHECKBOX_Palette5=0,CHECKBOX_Palette6=1,CHECKBOX_TextToCenter1=0,CHECKBOX_TextToCenter2=0,CHECKBOX_TextToCenter3=0,CHECKBOX_TextToCenter4=0,CHOICE_LayerMethod=Effect 1,CHOICE_Text_Count1=none,CHOICE_Text_Count2=none,CHOICE_Text_Count3=none,CHOICE_Text_Count4=none,CHOICE_Text_Dir1=left,CHOICE_Text_Dir2=left,CHOICE_Text_Dir3=left,CHOICE_Text_Dir4=left,CHOICE_Text_Effect1=normal,CHOICE_Text_Effect2=normal,CHOICE_Text_Effect3=normal,CHOICE_Text_Effect4=normal,Effect=Text,FONTPICKER_Text_Font1=,FONTPICKER_Text_Font2=,FONTPICKER_Text_Font3=,FONTPICKER_Text_Font4=,SLIDER_Brightness=100,SLIDER_Contrast=23,SLIDER_EffectLayerMix=0,SLIDER_SparkleFrequency=0,SLIDER_Text_Position1=50,SLIDER_Text_Position2=50,SLIDER_Text_Position3=50,SLIDER_Text_Position4=50,TEXTCTRL_Fadein=1,TEXTCTRL_Fadeout=1,TEXTCTRL_Text_Line1=,TEXTCTRL_Text_Line2=,TEXTCTRL_Text_Line3=,TEXTCTRL_Text_Line4=,TEXTCTRL_Text_Speed1=1,TEXTCTRL_Text_Speed2=1,TEXTCTRL_Text_Speed3=1,TEXTCTRL_Text_Speed4=1

And the thing to not is:

Code: [Select]
FONTPICKER_Text_Font1=,FONTPICKER_Text_Font2=,FONTPICKER_Text_Font3=,FONTPICKER_Text_Font4=
There are empty strings for the fonts.   I have no idea how that occurred.   Definitely delete ALL of the text effects and see what happens.   The Text for each line is empty so the text effects aren't doing anything anyway.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 01:16:01 PM
Thanks.
Title: Re: Error when trying to move models in layout screen Xl 4.2.2
Post by: bpducman on August 27, 2015, 01:37:12 PM
Your right there were text effects in there. Or I should say Blank text effects.  That's odd because i never intentional put text in this sequence.    You know last year I was having to put black effects in some locations just because It was the easiest thing to do to make sure nothing was lingering in the background. It may have come from that time frame.

And I had no idea what I was doing,  now I have a little bit of knowledge and as we all know that is a very  dangerous  thing indeed  !!!!!!!!!

Any way thanks again, now I need to look for this in all of my sequences

Brad