I understand that's why I mentioned the router. Most of the setups that I've seen use all Apple products including the router with a default gateway of 10.0.1.1. And that's why I stated that the usually use a different IP range. When I was in a Best Buy one time I overheard a Salesman come just short of telling the customer that things would explode if he didn't buy all matching equipment. I own an airport extreme router myself, it's in a box someplace around here. I was extremely disappointed with its lack of features. If I recall they even made it difficult to put it in bridge mode.
So my guess before he gets back to us on how he has it connected is that he needs to change his IP address on his Alpha Pix to match his Network.