Author Topic: Bug on exit  (Read 1695 times)

Offline Johnfish211

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Bug on exit
« on: November 10, 2015, 06:01:44 PM »
We have been using XL4 for about a month and love the effects. it seems after we get a series of effects into the sequence we are able to successfully save it but on exiting we get a bug report generated. We are able to open XL again and the sequence is intact. My wife is using a dual core intel machine running windows 7. I am running an alienware laptop with an I7 processor with 12 gig of ram and windows 10.  The bug always comes on exit. Attached is the latest bug report from my system.

Offline Gilrock

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Re: Bug on exit
« Reply #1 on: November 10, 2015, 06:06:17 PM »
That's kinda weird because the crash is happening in the middle of the Save operation when its trying to process any imported data layers.  You sure the save has completed and all the buttons are active again when you close?  Do you use any data layers?

Offline andywylde

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Re: Bug on exit
« Reply #2 on: November 11, 2015, 09:22:29 PM »
I had a similar problem.  It seems to come from editing the models after already establishing the sequence.  In my case I had two models, one which accessed the channels in a whole pixel strip, the other which referenced portions of the strip independently so I could have different effects on different sections.   I wasn't using the model that accessed the whole pixel strip at once but the XML still had references to it anyway.  Possibly because I changed it from the original sequence.   I had to go into the XML file for the sequence and delete those manually and the problem disappeared.

I have had the same problem changing face models after the sequence.  If you do them first, then do the sequence everything is good but when you change them after the sequence there seem to be "leftovers" which cause problems.  XML isn't hard to understand, I have just taken to editing the XML file directly if I have problems and the cause is usually obvious.

Offline Johnfish211

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Re: Bug on exit
« Reply #3 on: November 12, 2015, 12:49:12 PM »
We have been saving consistently throughout the sequence creation. and always prior to exiting. when we exit we get the bug. when we open the sequences are still saved correctly. these are lor converted sequences that we are adding NC effects after the import. We import by creating a sequence and then importing the LOR sequence. Except for the bug on closing it seems to be working ok. I am not using data layers as far as I know.

John

Offline Gilrock

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Re: Bug on exit
« Reply #4 on: November 12, 2015, 01:04:19 PM »
Most crash on exits occur because you are closing by clicking the red "X" on the upper corner of the window.  If you use File Quit I bet it doesn't happen.  It's not really possible for the program to crash at that function unless a render operation is still active when you exit.

Offline Johnfish211

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Re: Bug on exit
« Reply #5 on: November 12, 2015, 04:20:15 PM »
Thanks Gil!!  I will try that.  My wife says she seen issues when she deletes a large amount of effects when modifying a sequence. I don't have that bug report available though. I will capture it if she continues to have the issue and start a new thread. Thanks again!!

John

Offline Gilrock

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Re: Bug on exit
« Reply #6 on: November 12, 2015, 08:17:11 PM »
Just remember unless you can reliably repeat a bug I probably can't fix it.