Author Topic: Crash Report... Where do I put it?  (Read 1737 times)

algerdes

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Crash Report... Where do I put it?
« on: July 27, 2016, 08:15:40 PM »
I have a crash report from xLights.  Where should this be sent to? 

(For now, I'm attaching it here - but would like to make sure it gets where it is supposed to go next time.)

Offline kevinp

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Re: Crash Report... Where do I put it?
« Reply #1 on: July 27, 2016, 08:36:28 PM »
The developers should see it here, or you could log the issue on Github at https://github.com/smeighan/xLights/issues?q=is%3Aissue+is%3Aopen where the bugs and other issues are tracked.

One other suggestion is to mention what you were doing to cause the crash.
Kevin Pankratz
Blaine MN

algerdes

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Re: Crash Report... Where do I put it?
« Reply #2 on: July 27, 2016, 09:05:04 PM »
Thanks Sean.  I put the situation in the text box that comes up with the report.

Offline keithsw1112

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Re: Crash Report... Where do I put it?
« Reply #3 on: July 27, 2016, 10:23:31 PM »
I cant see enough here for us to understand what happened.

When you say you were changing the start channels ... what start channel format were you using? A hang is usually a loop somewhere ... maybe one of our channel calculation routines is getting into a loop.

algerdes

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Re: Crash Report... Where do I put it?
« Reply #4 on: July 27, 2016, 11:28:22 PM »
I don't build my models sequentially.  Therefore the automatic "start channel" assigned was inaccurate. 
Going back into the layout, I manually put in the correct starting channel for each of the props. (Direct channel, not the reference that was there.)

During one of the saves (manual - done between every couple of updates) the system would not return.  Just hung there.  Went like this for over 10 minutes.  (All other saves have been instantaneous.)  Had to kill xLights using Task Manager.

During the restart of xLights the dump file creation happened.  I added a comment and then received the location message from the program.  Once I clicked to get by the message, xLights stopped on its own and shutdown.

I have been able to restart xLights, and have been successful in changing more of the start channel assignments.

I do remember something that I didn't earlier.  At the bottom of the xLights window, there was a message stating something like "rendering string 1".  (Don't quote me.  It is late, and I'm past my bed time.)


algerdes

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Re: Crash Report... Where do I put it?
« Reply #5 on: July 29, 2016, 10:17:00 PM »
Not sure if this is related, but ....

I apparently have "render on save" turned on.
After a bit of "changes" to the layout for a display, I saved my work.  Or at least I believe I have.
In layout I had a Model Group selected  (CookHut_All) when I tried to shut xLights down.  The window shows "Done Rendering CookHut_All" in the lower left corner, and the right corner shows a green bar trying to move past the first part of an inch, but not getting anywhere.  Next to it I see "C:\seq xlights\2016 Dr Jazz\Test 1.fseq."

It has been hung there for the past 15 minutes. 

Any ideas as to what I can do to properly report this?  I'll have to kill the program in order to get inside for the night.  (Working on my back porch.)

Edit:  I clicked on the sequencer tab and everything came alive again.  Went back to the layout tab and all was as it should be (to the best of my knowledge.)

Spooky, and its not even close to Halloweeeen.
« Last Edit: July 29, 2016, 10:21:17 PM by algerdes »

Offline kevinp

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Re: Crash Report... Where do I put it?
« Reply #6 on: July 30, 2016, 06:20:14 AM »
If you click on the progress bar while the program is rendering, it will pop up a more detailed window.  It will show you progress of each and every model in the sequence.  You might be able to narrow it down to which model is taking so long.
Kevin Pankratz
Blaine MN

algerdes

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Re: Crash Report... Where do I put it?
« Reply #7 on: July 30, 2016, 09:21:55 AM »
I didn't even think of that.
I'll keep it in mind the next time it does it.
Thanks.