Video effect in preview just shows a red screen. Looking for help

[chadowamsley]

Hello

I'm having an issue with a sequence that is driving me crazy. Thriller sequence, in trying to put a thriller video on my p10 matrix, but preview always shows my matrix red. I've tried 3 thriller videos, all mp4, and all 3 do the same. I can place other mp4 videos and they show the video. Jyst seeing if there is something small I'm missing here. I can get pictures or whatever.

I'm out of town trying to finish sequence, so unable to actually okay it on my matrix to see if it plays the video, or jyst turns all red.

Any help is appreciated.

[keithsw1111]

Red means xlights found an error opening the video

Run check sequence and if that doesn't help look in the log.

[chadowamsley]

Thank you. Ill try that once I get back to the pc.

[chadowamsley]

Not sure what I did. I ran check sequence, was lost trying to figure out what it meant, so I removed the video effect saved and reinserted video and it worked.