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Author Topic: 2019.54: MP4 as media file crash  (Read 900 times)

Offline thekameleon

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2019.54: MP4 as media file crash
« on: September 28, 2019, 01:05:26 PM »
Attached is the packaged log files.  It seems to happen whenever I try setting the media file as an MP4. MP3 is fine. I was able to reproduce the issue with 3 different video files.  I didn't try more.
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Offline keithsw1111

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Re: 2019.54: MP4 as media file crash
« Reply #1 on: September 28, 2019, 03:00:28 PM »
Going to need you to send us the media file.
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Offline thekameleon

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Re: 2019.54: MP4 as media file crash
« Reply #2 on: October 01, 2019, 02:22:07 PM »
I couldn't upload it but here is a link from my OneDrive.  https://1drv.ms/v/s!ArmnSB8XsEZejPE6hJJlIQJcJaFzrA?e=LMCRBe
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Offline keithsw1111

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Re: 2019.54: MP4 as media file crash
« Reply #3 on: October 08, 2019, 04:22:20 AM »
I created a sequence with that media file and it did not crash ... can you package a sequence that crashes?
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Offline allknowing2012

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Re: 2019.54: MP4 as media file crash
« Reply #4 on: October 08, 2019, 06:21:42 AM »
And give .55 a try .. that fixed it for me.
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Offline thekameleon

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Re: 2019.54: MP4 as media file crash
« Reply #5 on: October 14, 2019, 02:22:21 PM »
Quote from: keithsw1111 on October 08, 2019, 04:22:20 AM
I created a sequence with that media file and it did not crash ... can you package a sequence that crashes?

Ok I will do once I test the latest release.  Some folks say the latest release may have resolved this. Stand by.
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Offline thekameleon

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Re: 2019.54: MP4 as media file crash
« Reply #6 on: October 14, 2019, 05:40:19 PM »
Quote from: keithsw1111 on October 08, 2019, 04:22:20 AM
I created a sequence with that media file and it did not crash ... can you package a sequence that crashes?

It seems whatever your team did in .55 fixed this issue.  I can no longer reproduce the issue.  Thanks again for looking into this.
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