Unable to Import Video

[jem5136]

I've been having an issue trying to import a video into a sequence. This isn't the first video I've used but there's one specific video file that just will not render. I added the video effect into the sequence and I can select pretty much any known-good video file and it'll work just fine. As soon as I try to select this specific video it will not render.

I've tried converting the video to a different format (tried MP4 and MOV). I've tried converting it to a lower res (480), and I get nothing. Any ideas about what's going on with this file?

[allknowing2012]

We have seen this a few times .. one suggestion is to use something like handbrake to reconvert the file.

[jem5136]

I've tried converting with Handbrake, no luck there. Again, tried different file types (MP4 and MKV). 480 and 720 res. Nothing seems to be working.

I think I'll try to find the original source of the video and redownload it- maybe there's something wrong with the original file?